Frequently Asked Questions
If you can’t find an answer for your question, please contact us.
Just fill out the registration form, then go to orther page and fill out the form with logo attached. You will receive a message confirming that we started your order.
Orders are typically shiped within 1 day or less after we receive your order. But we have an express service for rush orders with few hours turnaround at a special rate.
Shipping does not apply since it’s an emailed file.
Yes, we always send an invoice to assist our customers in monitoring their expenses with us.
For first-time customers, we request you to fill out our registration page completely. As soon as the registration is done, it means we started working for you.
Yes, we will make all corrections that you need. Additional charges will only apply if the original design sent to us is altered.
There are 3 ways to provide us with your logo.
1) By email: Simply attach any common format (gif, jpg, bmp, etc.) to an email and send us (email@example.com);
2) From the web: If your logo is visible on the web simply email us the URL address and we’ll take it from there (firstname.lastname@example.org);
3) By this link: You can use it to order or to get a quote.
No, we can only edit a file made by us.
We do not have a catalog. All our product information is available on our website.
Let us know! We’ll do whatever it takes to satisfy your expectations. Our policy is: we seek for the satisfaction of our customers. No 30-day restrictions and no limited warranties. Our designs and services are guaranteed to live up to your expectations. If you ever have a comment, concern, or complaint, simply contact us and we’ll make it right. It’s that simple.
We will send the files in the extension that suits your embroidery machine. We work with DST, EMB…
We don’t work with machines cards. We send files attachments that you can transfer to USB Flash drives or send to a machine through your embroidery software.
Yes, we send it in file extention .EMB (this is the native format of the software Wilcom) or .PSF (tajima/pulse).
Regular business hours are:
Monday to Saturday
GMT London – GMT 0 -> 12am to 12pm
Brazil East – GMT -3 -> 9am to 9pm
USA Eastern – GMT -5 -> 7am to 7pm
USA Central – GMT -6 -> 6am to 6pm
USA Mountain – GMT -7 -> 5am to 5pm
USA Pacific – GMT -8 -> 4am to 4pm