Terms of Service

Welcome to Puncher.com. By creating an account and using our embroidery digitizing and vectorization services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Puncher.com provides professional embroidery digitizing and vector art conversion services. We convert artwork, logos, and designs into machine-readable embroidery files or vector formats based on specifications provided by the client.

2. Account Registration

To place orders, you must create an account with accurate and complete information, including your name, email address, phone number, and country. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must complete your profile, including your address and embroidery preferences, before placing your first order.

3. Orders and Production

Once an order is submitted, our team will digitize or vectorize the design according to your specifications. Production times may vary depending on complexity and current workload. We will notify you via email at each stage of production.

4. Pricing and Payment

Prices are determined based on the complexity, size, and stitch count of each design. Payment is required according to the terms established for your account. Puncher.com reserves the right to require prepayment for new accounts or accounts with outstanding balances. Failure to pay for completed work may result in account suspension.

5. Revisions and Edits

Corrections to the delivered file — such as stitch quality adjustments, density fixes, or sizing corrections to match the original order specifications — are provided free of charge, with no limit. Changes to the original artwork or design after delivery (such as adding elements, changing text, or altering the layout) are considered a new request and may incur additional fees, which will be communicated before any work begins. All requests must be submitted through the platform.

6. File Delivery, Downloads, and Retention

Completed files will be made available for download through your account dashboard. It is your responsibility to download and back up your files promptly. Puncher.com will retain completed files on our servers for a period of one (1) year from the date of delivery. After this period, files may be permanently deleted without notice. Puncher.com is not responsible for files that are not downloaded within the retention period.

7. Intellectual Property

You represent that you have the right to use any artwork or logos submitted for digitizing. Puncher.com does not claim ownership of your original designs. However, we retain the right to refuse any order that appears to infringe on third-party intellectual property rights. You agree to indemnify Puncher.com against any claims arising from the artwork you submit.

8. Acceptable Use

You agree not to use the platform to submit content that is illegal, offensive, or infringes on the rights of others. Puncher.com reserves the right to refuse service or terminate accounts that violate this policy.

9. Limitation of Liability

Puncher.com provides digitizing and vectorization services on a best-effort basis. While we strive for accuracy and quality, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our services or files produced. Our total liability for any claim shall not exceed the amount paid for the specific order in question.

10. Account Suspension and Termination

Puncher.com reserves the right to suspend or terminate accounts that have unpaid balances, violate these terms, or engage in fraudulent activity. Upon termination, access to your account and any pending orders may be revoked.

11. Privacy and Data Protection

11.1 Data We Collect

We collect personal information necessary to provide our services, including: your name, email address, phone number, physical address, company information, embroidery preferences, order history, uploaded artwork, and payment information.

11.2 Legal Basis for Processing

We process your data based on: (a) the performance of our contract with you (fulfilling orders), (b) your consent (when you create an account and accept these terms), and (c) our legitimate interests (improving our services, fraud prevention, and business communications).

11.3 How We Use Your Data

Your information is used to: process and deliver your orders, communicate with you about order status and invoices, improve our services, and comply with legal obligations. We do not sell your personal data to third parties.

11.4 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics and the Meta (Facebook) Pixel, to analyze website traffic, measure advertising effectiveness, and improve user experience. These tools may collect information about your browsing behavior. You can manage cookie preferences through your browser settings. When you first visit our website, a consent banner allows you to accept or decline non-essential tracking technologies. You may withdraw or change your consent at any time by clicking “Cookie Settings” in the website footer.

11.5 Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict the processing of your data, request portability of your data, and withdraw consent at any time. To exercise any of these rights, please contact us at puncher@puncher.com. We will respond within 30 days.

11.6 International Data Transfers

Puncher.com operates from Brazil and serves clients worldwide. Your data may be transferred to and processed in Brazil. By using our services, you consent to this transfer. We take reasonable measures to ensure your data is treated securely and in accordance with applicable data protection laws, including the Brazilian General Data Protection Law (LGPD), the European General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) where applicable.

11.7 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order history and related files are retained for one (1) year after delivery. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as outstanding invoices).

12. Changes to Terms

Puncher.com may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For material changes, we will notify registered users by email.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil. Any matters relating to international data protection shall also be subject to the applicable laws of the user’s jurisdiction, including the GDPR for users in the European Economic Area and the CCPA for users in California, United States.

14. Dispute Resolution

In the event of any dispute arising from these Terms of Service, the parties agree to first attempt resolution through good-faith negotiation via email at puncher@puncher.com. If the dispute cannot be resolved within 30 days, it shall be submitted to mediation. If mediation is unsuccessful, the dispute shall be resolved by the courts of the State of Minas Gerais, Brazil, which shall have exclusive jurisdiction.

15. Contact

If you have questions about these Terms of Service, your data, or wish to exercise your privacy rights, please contact us at:

Puncher.com
Email: puncher@puncher.com
Subject: Terms of Service / Privacy Inquiry